Since 1994, TopTex has strived to support its customers with passion, innovation and commitment. In 2024, we’re celebrating 30 years of partnership with our textile retailers, manufacturers, communications agencies and branding specialists.
Our vision To transform every customer relationship into a solid, lasting partnership. This ambition is based on three pillars: trust, quality and a range of services tailored to individual needs.
Discover what makes TopTex so much more than just a textile supplier, through testimonials from our partners in Europe.
The secret to a lasting partnership: trust and empathy
Many aspects count in a business relationship, but if we had to pick out the main ones, we would all agree: support, trust and loyalty are the keys to a lasting and successful collaboration.
What our customers say
For more than ten years, we’ve been working with HR Group, a manufacturer and distributor of workwear in Portugal, which markets the WK. Designed To Work brand. It’s an enduring relationship and one that we hope to continue for a (very) long time to come!
“A solid partnership, based on quality support, mutual trust and a constant desire to find the best solutions for all the end users of your products”
Xavier Rodrigues, Supply Manager & Administrator at HR Protecção
We could also mention Teefactory, a specialist in customising and selling textiles for merchandising, events and advertising in Spain. Our partnership began in … 1994, so it goes back to the early days of TopTex!
We asked them why they were still customers after so many years. Their response is a real reward for our teams, who are committed to offering the best possible service every day:
“The answer is simple: a relationship of trust built up between the same people over 30 years. [TopTex’s] professional empathy makes us feel as if our problems become their problems”
Ángel Fernández, founder and CEO of Phoenix Teefactory SL
We’ve been working with Lost Merch, experts in music merchandising in Spain, since TopTex Spain opened.
“The similarity of our mindsets immediately created a strong bond, transforming our professional relationship into a family. […] During a period of doubt about the direction of our growth, I had a crucial conversation with Roma and Dani [from TopTex Spain]. Not only did their perspective open my mind, it also enabled me to completely rethink my company’s strategy. This decisive shift has enabled me to see further ahead”
Hugo Abraham Garcia Rodriguez, CEO of Lost Merch and Lost Serigrafia
K3025IC
Men's Bio150IC T-shirt
Hugo from Lost Merch took the opportunity to tell us about his favourite style: the K3025IC from Kariban.
A well-cut t-shirt, made from organically grown cotton and available in 35 colourways.
A smooth surface that’s easy to customise, allowing an infinite number of markings, while offering customers an eco-responsible product.
Two key criteria: product and service quality
Quality is the key to building lasting relationships. At TopTex, this means paying particular attention to innovative and sustainable products, as well as tailor-made services.
What our customers say
For example, Concept Fardas, which manufactures and distributes uniforms and workwear in Portugal, told us that the ability to connect to TopTex APIs was a real asset for their company:
“Toptex has been a pioneer in our sector, creating an API that displays stocks in real time, which has enabled our business to become more efficient. Because when our customers buy online, they can see the stock available in the TopTex warehouse directly”
Gil Sousa, CEO of Concept Fardas
In terms of products, we interviewed Promozeta and Audes Group, two companies that specialise in customised promotional textiles and accessories in Italy. What do they like about TopTex?
“The particular attention they pay to the quality, durability and design of the products. Particularly the vintage/retro references, inspired by retail, which is unique in our market”
Stefania Emanuel – Promozeta SRL
“I was impressed by the wide variety of the catalogue, the structure of the website and its enjoyable user experience“
Andrea Valerio – Audes Group
More generally, we’re delighted to see that you appreciate our availability and our constant quest for solutions!
“I’m reassured because I know I can count on TopTex”
Philippe Chiesa, founder of Sericoncept
“TopTex is a large organisation, but one that remains human. We’ve grown up together and our values have remained at the heart of our relationship”
Laure Deleusière, Deputy Director of Actuel Vet
“When we need TopTex, they’re always there.”
Aymerick Then Guiraut, Head of Sourcing & Purchasing at Full Ace
A wide range of brands and references, delivered in record time
The diversity of our catalogue and the speed of our deliveries are major assets at TopTex. By meeting your needs on time, we can help you succeed!
What our customers say
Maudlin Merchandise in Portugal and RMB SRL in Italy tell us about the key moments in our collaboration, when our teams did their utmost to meet (very) tight deadlines:
“I remember several occasions, but the one that springs to mind is a big order that we fought hard for, and which we finally won at the last minute. We thought we might not be able to meet it, but TopTex rose to the challenge and delivered the clothes in record time. It was a very close call, but we managed to finalise the order and keep the customer”
Jorge Vieira, CEO of Maudlin Merchandise
“A special air freight shipment to enable us to finalise an important order, as well as products added to the catalogue at my suggestion”
Remo Solivani, RMB SRL
Remo’s favourite styles:
K241
Men's short sleeve piqué polo shirt
Native Spirit essentials
K748
Men's Premium chino
As for us, we have just one word to say to you: THANK YOU!
We’re delighted to have been able to get your feedback – we’ve been able to reminisce about some good times, and see just how much we share the same values, in some cases since the very start, 30 years ago!
Above all, we’ve taken the opportunity to discuss areas for improvement, around order preparation, out-of-stock management for our top references, and the expected increase in our sustainable ranges.
Whether it’s about logistics or eco-responsibility, we listen carefully to all your comments – every day, our TopTex teams do their utmost to provide you with a high quality service.
And it’s not about to stop 🙂